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Q-200 Frequently Asked Questions
We're here to help. At Quios, we want you to take full advantage of our services. Check out our FAQ's before sending us your support requests or questions. If you would like to contact our Customer Support Team for your queries or comments, email smshelpdesk@quios.com. General Questions 1. I didn't get my message? 2. How do I purchase SMS Plans? 3. How do I send messages? 4. Is there an expiration date for the SMS Plans? 5. How do I top up or buy Additional Plans? 6. I cannot remember my Username or Password, what should I do? 7. Can I send SMS without registering my mobile phone? Why register my mobile phone? 8. I did not get my activation code, why? Questions about the Quios SMS Manager 9. What is the Quios SMS Manager? 10. Why use the Quios SMS Manager? 11. How do I enter a mobile phone number in the "TO" field of the on-line messaging center? 12. How do I start sending text messages in the SMS Manager? 13. How do I send my messages? 14. How do I send group messages? 15. How do I set up the Speed send function? 16. How do I edit/change my SPEED SEND? 17. How do I set up the Phone Book? 18. How do I view my sent messages? 19. What is the User Info folder for? Answers: 1. I didn't get my message Please check our coverage map to ensure that your carrier is covered by the Q-200 product. Also, make sure that you entered the phone number correctly (starting with country code, area code, mobile number). If this doesn't help, please contact us for further assistance. Back to Top 2. How do I purchase SMS Plans? Click here and follow three easy steps. First, you choose the package you want to buy. Second, you provide us your personal information. Third, you enter your credit card details. SMS Plans can be bought using our secure credit card ordering system, PayPal or via wire transfer. Payments can be made through VISA, MasterCard and American Express credit cards. Back to Top 3. How do I send messages? Q-200 offers you three ways to send messages. First, you can test our coverage and quality by using the free test feature on the Q-200 Home Page. Secondly, you can send messages using the Quios SMS Manager, which is a Windows-based application that you can download free of charge. Thirdly, you can integrate Q-200 directly into your applications by using our Q-200 API. Back to Top 4. Is there an expiration date for the SMS Plans? SMS Plans are valid for 3 months from date of purchase. However, if you purchase additional SMS credits or "top-up" your account before the 3-month expiration, any unused SMS credits are carried over to the next period. Back to Top 5. How do I top up my credits or buy Additional Plans? To recharge or buy more plans or credits, go to the SMS Manager Communications folder and click on "BUY" or go to the Quios Q-200 Home Page, log in with your existing username and password, and click on "BUY". Back to Top 6. I cannot remember my Username or Password, what should I do? Just click on the Customer Support link on the Quios SMS website and give us any details that you can remember on your account. We will reply with your Username and Password through the email address you registered when you signed up for Quios SMS. Back to Top 7. Can I send SMS without registering my mobile phone? Why register my mobile phone? Yes, you can send SMS to your contacts from Quios SMS without registering your mobile phone. Your phone only needs to be registered when you want to use your phone number as originator of the SMS messages ("FROM" field) you want to send out. Follow two easy steps to register your phone number: 1. Enter your phone number on the Mobile Activation page and request an activation code. 2. The code will shortly arrive on your phone. Enter the code on the web page. Your phone number is now registered and ready to use as SMS originator. Back to Top 8. I did not get my activation code, why? If you did not specify your mobile phone number when you registered with Quios SMS, you will not receive an activation code. If you have entered your mobile phone number when you registered and you still did not receive your activation code, please check the following:
Back to Top 9. What is Quios SMS Manager? SMS Manager is a downloadable Windows application installed on your PC. This allows you to send SMS or text messages from your PC to any mobile phone worldwide using your Quios Q-200 account. No need to open a web browser. However, before you can use the SMS Manager, you need to register for a Q-200 account. Back to Top 10. Why use Quios SMS Manager? As a Quios SMS customer, you'll benefit from the unique advantages we offer: Group Messaging - with SMS Blast, we've eliminated the hassle of repetitive typing. Create your own groups and send one message with just one click. You can send up to 50,000 recipients in just one click. Worldwide Coverage - We have most of the world covered. Send messages to more than 400 GSM networks. Phonebook Directory - You have your own personal phonebook online. No need to worry about losing the mobile phone numbers of your family, friends, colleagues and clients. Message History - Keep track of all your messages anytime! You will have a list of all messages that have been sent from your account. Credit Display - Real-time display of the number of credits available. Back to Top 11. How do I enter a mobile phone number in the "TO" field? Enter + country code, area code and the mobile phone number without the leading zero. Example: UK: 44 (country code) 774xxxx (mobile phone number). Back to Top 12. How do I start sending text messages in the SMS Manager? Click the Communications folder. The Originator field will automatically reflect your username and the mobile number you registered at Quios. Back to Top 13. How do I send my messages? Here are two (2) ways of sending messages using the SMS Manager. a. In the Communications folder, go to"MESSAGE" field and type your message. After typing in your message, you may use the "SPEED SEND" option (please refer to speed send function) or type in the mobile number in the "SEND TO" field and click "SEND"to send the message. b. On the Phone Book folder, select the name/mobile number you want to send a message to and click "SEND SMS". The selected name will automatically appear on the "SEND TO" field in the Communications folder. Back to Top 14. How do I send group messages? Here are few ways of sending group messages. a. In the Phone Book, press "CTRL" key to highlight the names you wish to send messages to and click "OK". b. On the "SEND TO" field, type in the mobile numbers you want to send to. Use semicolon (;) to separate the mobile numbers. c. You may use SMS Blast. Back to Top 15. How do I set up the Speed send function? Press the "CLICK HERE TO DEFINE YOUR SPEED SEND" link. Enter the desired names and phone numbers (network operator code + mobile number only) in the fields. The country code that you registered when you signed up for an account will be automatically appended. Back to Top 16. How do I edit/change my SPEED SEND? Right click on the SPEED SEND button you want modified. Click PROPERTIES and edit the name and numbers. Back to Top 17. How do I set up the Phone Book? Here are two (2) ways to set up the Phone Book feature: a. When you enter a new mobile number in the "SEND TO" field and press "SEND NOW", you will be prompted to add the new number in you contact list; A pop-up window will prompt you to fill out the details associated with that mobile number; click "OK" to store the information. b. Click on the Phone Book and click "NEW" button. A pop-up window will prompt you to enter the desired name and numbers you want stored. Back to Top 18. How do I view my sent messages? Go to the History folder. Click on "SMS" or "SMS Blast". The exact message sent to a particular mobile number will be displayed on the "message" field when you click on the corresponding mobile number. Back to Top 19. What is the User Info folder for? The User Info folder stores your account information: Username, Password, Home Country. Back to Top |
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